Privacy policy
Privacy Policy
Effective date: 20 April 2025
Your Privacy Matters to Us
At The Cloud Slipper Australia, we are committed to protecting your personal information and being transparent about how we collect, use, and store it. This Privacy Policy applies to all interactions with our website thecloudslipperaustralia.com and any related services.
By visiting our website or placing an order, you acknowledge the practices described in this policy.
Who We Are
The Cloud Slipper Australia operates as an online retail store. You can reach us at:
📧 support@thecloudslipperaustralia.com 📞 +61 2 9047 3816 🌐 thecloudslipperaustralia.com
Australia Office — 182 Pitt St, Sydney NSW 2000, Australia United Kingdom Office — 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom United States Office — 30 N Gould St, Ste N, Sheridan, WY 82801, USA
What Information We Collect
We collect personal information only when it is necessary to provide our services. This may include:
Information you provide directly:
- Full name and delivery address
- Email address and phone number
- Payment details (processed securely via third-party providers — we do not store card data)
- Messages or enquiries you send us
Information collected automatically:
- IP address and browser type
- Pages visited, time spent on site, and referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see Cookie section below)
How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfilment — processing, packing, and delivering your purchase
- Customer support — responding to your questions, complaints, or return requests
- Account management — if you create an account on our website
- Marketing communications — sending promotional emails or offers, only if you have opted in
- Website improvement — analysing usage data to improve our site experience
- Legal compliance — meeting our obligations under Australian Consumer Law and other applicable regulations
We do not use your data for automated decision-making or profiling that produces legal effects.
Legal Basis for Processing
Where required, we process your personal information on the following grounds:
- Contract performance — to fulfil your order and deliver your purchase
- Legitimate interests — to improve our services and prevent fraud
- Legal obligation — to comply with applicable Australian laws and regulations
- Consent — for marketing communications and non-essential cookies
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data only with:
- Logistics and courier providers — to deliver your order
- Payment processors — to handle transactions securely
- Email and marketing platforms — to send transactional or promotional communications (only where consent is given)
- Analytics providers — to understand how our website is used
- Legal or regulatory authorities — where required by law
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. These include:
- Essential cookies — required for the site to function (e.g. cart, session)
- Analytical cookies — help us understand how visitors interact with the site
- Marketing cookies — used to show relevant ads on third-party platforms
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.
Data Retention
We retain your personal information only for as long as necessary:
- Order and transaction data is kept for a minimum of 7 years to comply with Australian tax and accounting obligations
- Marketing data is retained until you unsubscribe or request deletion
- Support enquiries are kept for 2 years after resolution
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing at any time
- Lodge a complaint with the relevant authority
For Australian residents, the relevant authority is the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, contact us at support@thecloudslipperaustralia.com.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption, and payment data is handled exclusively by PCI-compliant third-party processors.
Despite our best efforts, no method of transmission over the internet is entirely secure. We encourage you to use strong passwords and take care when sharing personal information online.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Contact Us
For any questions, concerns, or data requests related to this Privacy Policy:
The Cloud Slipper Australia 📧 support@thecloudslipperaustralia.com 📞 +61 2 9047 3816 🌐 thecloudslipperaustralia.com