Terms of service
Terms of Service
Effective date: 20 April 2025
Welcome to The Cloud Slipper Australia
These Terms of Service ("Terms") govern your access to and use of the website thecloudslipperaustralia.com and any purchases made through it. By browsing our site or placing an order, you agree to be bound by these Terms in full.
Please read them carefully before using our website. If you do not agree with any part of these Terms, you should not use our site.
About Us
The Cloud Slipper Australia is an online retail store operating under Australian law.
📧 support@thecloudslipperaustralia.com 📞 +61 2 9047 3816 🌐 thecloudslipperaustralia.com
Australia Office — 182 Pitt St, Sydney NSW 2000, Australia United Kingdom Office — 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom United States Office — 30 N Gould St, Ste N, Sheridan, WY 82801, USA
Eligibility
By using this website, you confirm that you are:
- At least 18 years of age, or accessing the site under the supervision of a parent or legal guardian
- Legally capable of entering into a binding agreement
- Not prohibited from purchasing our products under any applicable law
We reserve the right to refuse service or cancel orders at our discretion.
Products & Availability
We make every effort to ensure that product descriptions, images, and pricing on our website are accurate and up to date. However:
- Product availability is not guaranteed and may change without notice
- We reserve the right to limit quantities or discontinue any product at any time
- Colours and appearances may vary slightly from screen to screen due to display settings
- Any description errors, including pricing mistakes, do not constitute a binding offer
If a product becomes unavailable after your order has been placed, we will notify you promptly and issue a full refund.
Pricing & Currency
All prices on thecloudslipperaustralia.com are displayed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. Shipping costs are calculated separately at checkout.
We reserve the right to update prices at any time. Price changes will not affect orders that have already been confirmed.
Placing an Order
When you place an order through our website:
- You will receive an order confirmation email — this confirms we have received your request, not that it has been accepted
- Your order is only accepted once we send a dispatch confirmation with tracking details
- We reserve the right to refuse or cancel any order, including after confirmation, for reasons such as pricing errors, suspected fraud, or stock unavailability
- In the event of a cancellation, a full refund will be issued to your original payment method
Payment
We accept major credit and debit cards and other payment methods displayed at checkout. All transactions are:
- Processed securely by PCI-compliant third-party payment providers
- Charged in Australian Dollars
- Subject to authorisation by your card issuer or payment provider
We do not store your full payment details on our servers.
Shipping & Delivery
Delivery timeframes and shipping costs are outlined on our website at the time of checkout. Please note:
- Delivery estimates are indicative and not guaranteed
- We are not liable for delays caused by third-party couriers, customs, or circumstances outside our control
- Risk of loss or damage passes to you upon delivery to the address provided at checkout
- You are responsible for providing a complete and accurate delivery address
For full details, refer to our Shipping Policy.
Returns & Refunds
All returns and refunds are handled in accordance with our Refund & Return Policy and the Australian Consumer Law (ACL). Your statutory rights are not affected by these Terms.
Intellectual Property
All content on thecloudslipperaustralia.com — including but not limited to text, images, logos, graphics, and product photography — is the property of The Cloud Slipper Australia or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this site without our prior written consent.
Prohibited Use
When using our website, you agree not to:
- Violate any applicable laws or regulations
- Submit false, misleading, or fraudulent information
- Interfere with or disrupt the operation of the website or its infrastructure
- Attempt to gain unauthorised access to any part of the site or its systems
- Use the site for any commercial purpose without our express written permission
- Scrape, harvest, or extract data from the website using automated tools
We reserve the right to terminate access for anyone found in breach of these conditions.
Disclaimer of Warranties
Our website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties — express or implied — regarding the accuracy, completeness, or fitness for purpose of any content or product listed on our site.
We do not warrant that the website will be uninterrupted, error-free, or free from viruses or harmful components.
Limitation of Liability
To the extent permitted by Australian law, The Cloud Slipper Australia shall not be liable for:
- Any indirect, incidental, or consequential loss arising from your use of the website or products
- Loss of profit, revenue, data, or goodwill
- Delays, errors, or omissions in content or product information
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right provided under the Australian Consumer Law that cannot be excluded.
Third-Party Links
Our website may contain links to external websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or reliability of any third-party sites.
Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this site, you consent to the practices described in that policy.
Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Changes to These Terms
We may revise these Terms at any time by updating this page. Changes take effect immediately upon posting. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
Contact Us
For any questions regarding these Terms of Service:
The Cloud Slipper Australia 📧 support@thecloudslipperaustralia.com 📞 +61 2 9047 3816 🌐 thecloudslipperaustralia.com